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How can we help?

Have a query about our products or our brand? Check out the following list of frequently asked questions. Alternatively, if you can’t find the answer you’re looking for, get in touch. We’re always happy to help!

PRODUCTS FAQ

What’s the difference between the Portable Shower Original and the Portable Shower Pro?

Our Portable Shower Originals come in both 1.3G and 2.1G capacities and are made from High-quality HDPE plastic (BPA-free) – perfect for a rinse. 

Our Portable Shower Pro has a 2.6G capacity and is FDA approved as food grade - which means it’s 100% safe to drink from too.

How can I warm the water?

It’s simple! Just fill your Beach Soul Shower with warm water (<122°F for safety reasons and to protect the unit itself).

The 4mm neoprene cover will then keep it warm for a few hours so you can enjoy a nice and toasty shower post-plunge.

How long does the water stay warm?

This varies depending on your surroundings, the temperature of the water you filled it with and the climate, so it’s difficult to predict.

With an average day temp of 66°F, a Beach Soul Shower will keep the water warm for a couple of hours.

Will it stay warm even if I’m somewhere really cold?

Yes, but you need to give it some TLC. By that we mean you should wrap an extra layer around your Portable Shower to keep it nice and snug. This will ensure the water stays warm - even if you live in an area that experiences low outdoor temps.

What size Portable Shower should I choose?

We’re happy to help you find the right size shower for your needs, but the best place to start is to ask yourself two things: how will I use it and for how many people?

For individuals a 1.3G shower should do the trick. For couples, surfers, campers or larger families you’ll find an 2.1G or 2.6G shower is perfect. For more info about sizes, check out our guide here.

What is the water pressure like?

For a manual system we think it's pretty good!  Expect when pumped to the max and pressurised as much as possible to get approx 40 PSI.

Remember top up pumps are required as you make your way through the water and the pressure will drop until you top up with these additional pumps.  

Do I need to continually pump for the shower to work?

Nope. You only need to pump it 7 to 9 times initially to build pressure (with a few top-up pumps when needed). In saying that, the number of top-up-pumps required will vary depending on the showerhead mode you’ve chosen. Learn more about the different showerhead modes here.

Can I shower hands-free?

Sure can! Just flick the switch to facilitate a continuous stream of water - no nozzle hold necessary.

For an enhanced handsfree shower experience, grab a shower holder

How heavy are the Portable Showers when full?

Taking the weight of the Portable Showers themselves into account and with the understanding that 0.2G equals 2.2lb...

  • a 1.3G shower will weigh 14.3lb
  • a 2.1G shower will weigh just over 22.04lb
  • a 2.6G shower will weight approx 28.1lb
Can I store the Portable Shower horizontally when full of water?

We recommend storing upright to avoid any unnecessary bumps or knocks to the hose connector or pressure release value, which may then lead to escape of water.

Do I need to clean the inside of my Portable Shower?

Our Portable Showers are designed so that they don’t require regular cleaning.

We do however recommend the occasional cleaning with anti-bacterial tablets such as Milton or the good old white vinegar and water combo. In fact, the latter is great for cleaning the inner parts of the hose and cap.

Simply fill the bladder with ¼ white vinegar and pump to run the solution through the showerhead - switching modes to ensure you rinse every showerhead type. Once finished, fill it with clean water (cold) and run through all the showerhead modes once again.

What can I do if the water from my shower has a bit of a plastic smell?

If you've already given your Portable Shower a good rinse the next step is to add a few drops of vanilla into the equation.

Add the drops to an empty tank then fill with about 0.2G of water. Give it a good swish around, empty the tank and then leave it open to air and dry out.

The Portable Shower I want is out of stock. Will you restock it soon?

First of all, sorry that you missed out on your shower. We try to restock our products as soon as they’re sold out. The best way to get your hands on a sold-out Portable Shower is to *pre-order it. We’ll then get it to you as soon as it's back in stock.

*Please make sure you check the estimated delivery time when pressing the ‘Pre-order’ button. Please also read our pre-order T&C here for more info.

PROMOTIONS FAQ

Can I use a discount code on a sale item?

Discount codes cannot be used in conjunction with another discount code or promotion.

Do you run sales or promotions on the website?

Yes, we run sales and promotions throughout the year. If you want to save money or get access to the latest promo news, please sign up for our mailing list or follow us on Instagram @beachsoulofficial 

ORDERS FAQ

What forms of payment do you accept?

We accept ShopPay, Visa, Mastercard, PayPal, American Express, Discover, Diners Club, Apple Pay, Google Pay, Meta Pay.

Do you run sales or promotions on the website?

Yes, we run sales and promotions throughout the year. If you want to save money or get access to the latest promo news, please sign up for our mailing list or follow us on Instagram @beachsoulofficial 

Can I cancel my order?

You can’t cancel an order once it’s been placed and started the fulfilment process. However, you can return the package once it’s been delivered. Please visit out Returns Policy page for more info.

Can I return my purchase?

Yes, to begin the return process, please submit your request for a return or exchange directly via our website.

Any items returned to us that don’t meet the requirements outlined in our Returns Policy will not be refunded. Keep in mind that you are responsible for any postage costs.

How do I return my purchase?

You can return your item through our online returns portal via our website!

Initiating a Return:  

To begin the return process, please submit your request for a return or exchange directly via our website

Packaging for a Return:  

To ensure the item's condition is maintained and to facilitate the restocking process, it's important to use the original shipping box for returns.

Please refrain from returning the item in only the gift box it came in, as this does not provide sufficient protection during transit.

Remember, the responsibility for covering the cost of return shipping falls to you, the customer, and we're unable to provide additional shipping boxes for returns. Keeping the original shipping box is strongly advised for this reason. 

Timeframe for a Return 

We aim to process all returns or exchange requests within 10 business days of the physical product's arrival at our warehouse.

For more information about returns, please read our Returns Policy page here

I ordered the wrong size Portable Shower and want to change it. How can I do this?

The easiest way to return your Portable Shower is this:

Step 1: Return your Shower unused and request a refund

Step 2: Purchase a new Shower in your desired size

Note that all items returned must be unused and in brand-new condition to be eligible for a refund. Shipping costs are also your responsibility.

Find out more on how to complete a return HERE

What should I do if I receive the wrong item?

Firstly, HUGE apologies from us - we’re sorry things got mixed up. If you receive the wrong item, please submit a ticket via this link HERE

I don't think my Portable Shower is working correctly. What should I do?

In most cases, problems with your Portable Shower not working properly can be solved by our instructional video or by following some troubleshooting steps HERE

If after completing the troubleshooting steps, your shower is still not working correctly, submit a Warranty Ticket via this link HERE

I tried contacting you on the weekend but received no reply. What should I do?

Like everyone else we enjoy taking the weekends off, so we may not reply to you over the weekend. Don’t worry though! We promise to get back to you as soon as we can during the business week.

SHIPPING FAQ

I need to change the address on my order. How do I do this?

It’s crucial to double-check your shipping address when placing an order, as we’re unable to reroute shipments once an order is placed.

I need to change the address on my order. How do I do this?

It’s crucial to double-check your shipping address when placing an order, as we’re unable to reroute shipments once an order is placed.

My order has been marked delivered but I still haven't received it. What has happened?

If the tracking link indicates that the package has been delivered but you haven't received it, please double-check with your family members/neighbours/friends first.

If the order is still missing, please contact the postal carrier your item/s have been shipped with (locate your countries local postal carrier in the shipping policy.) If they can’t find your order, you can then contact us and we’ll work with the postal carrier to locate it.

Who do you ship with?

Orders are shipped with the best carrier for their destination, this may include but is not limited to, Australia Post, DHL, FedEx, UPS and USPS.

Your postal shipping provider will be outlined in your shipping confirmation email alongside your tracking number.

How much does shipping cost?

The shipping cost will also be calculated for you at checkout, this is worked out on your location and the weight/size of your item/s.

Taxes and Duties - Where possible taxes and duties are pre-paid on your order and collected at checkout for a smoother and quicker shipping experience. The total tax amount will be displayed during checkout.

However, in some instances, deliveries to countries outside of the United State will incur taxes and duties to be paid locally.

Where do you ship?

To most places! Simply type in your address at checkout and the shipping cost will be automatically calculated for you.

If you happen to find your address isn't recognized during the checkout process, we may only ship to you from our Australian warehouse to keep delivery costs down. Please visit www.beachsoul.com.au to place your order.

Please be aware that international orders may be subject to local customs and import fees upon delivery. These fees are to be paid by you to the courier and not by Beach Soul®. If you choose to refuse the customs fee, your parcel may be abandoned and we will not be held responsible for any loss of funds as a result.

If you're unsure whether you're location is subject to customs and import fees, we recommend contacting your local customs office for more information before placing your order.

See our shipping policy for more info.

Are there import taxes and or/custom duties on international orders?

Where possible taxes and duties are pre-paid on your order and collected at checkout for a smoother and quicker shipping experience. The total tax amount will be displayed during checkout. 

However, in some instances, deliveries to countries outside of the United States will incur taxes and duties to be paid locally.  

Unfortunately, this is out of our control, and you will be required tosettle these yourself. Please check these out with your local government to avoid any nasty surprises.

See our shipping policy for more details.

How long will it take for my order to arrive?

We endeavor to post your order the following business day after it’s been placed, and payment processed.

During peak holidays, it might take up to 2-3 business days for processing.

Deliveries within the continental United States

  • Standard: Estimated delivery time: 3-7 business days
  • Priority: Estimated delivery time: 2-5 business days
  • Express: Estimated delivery time: 2-3 business days

Deliveries internationally (including Canada)

  • Standard: Estimated delivery time: 7 - 30 business days
  • Express: Estimated delivery time: 1 - 6 business days

During peak shipping times (Thanksgiving through Christmas), we recommend adding an additional two business days to your average transit times.

Once your order is ready to ship, we'll send you an email with a tracking number to keep you updated every step of the way.

When your order is dispatched and in the hands of the shipping carrier, we cannot control delivery delays. We appreciate your patience and understanding.

WARRANTY FAQ

What does this warranty cover?

Our Portable Showers are covered under a 12 month Manufacturer's Warranty. If there’s a manufacturing defect with your Portable Shower, please submit a Warranty Ticket that is to include proof of purchase and photos/videos showing the issue. We'll then start a warranty claim as soon as possible.

How do I lodge a warranty claim?

Please submit a Warranty Ticket and include proof of purchase and photos/videos showing the issue. We can then begin the warranty claim process.

Aloha friends in Hawaii