How can we help?

Have a query about our products or our brand? Check out the following list of frequently asked questions. Alternatively, if you can’t find the answer you’re looking for, get in touch. We’re always happy to help!


No - all of our Beach Showers are essentially the same with the same parts and capabilities.

Our Beach Showers operate on a super simple system - just fill with warm water (<50°C/122°F for safety reasons and to protect the unit itself) and the 4mm / 0.15in neoprene cover will then keep it warm for a few hours so you can enjoy a nice and toasty shower.

This varies depending on your surroundings, the temperature of the water you filled it with and the climate, so it’s difficult to predict. With an average day temp of 66°F, a Beach Shower will keep the water warm for a couple of hours.

Yes, but you will need to give it some TLC. By that we mean you should wrap an extra layer/s around your Beach Shower to keep it nice and snug (e.g. towel, blanket, windscreen sunshade etc...). This will ensure the water stays warm - even if you live in an area that experiences low outdoor temps.

We’re happy to help you find the right size Beach Shower for your needs, but the best place to start is to ask yourself two things: how will I use it and for how many people? For surfers or couples, a 5L / 1.3G Beach Shower should do the trick. For campers or larger families though, you’ll find an 8L / 2.1G Beach Shower is perfect. For more info about sizes, check out our guide here.

For a manual system we think it's pretty good!  Expect when pumped to the max and pressurised as much as possible to get approx 40 PSI. Remember top up pumps are required as you make your way through the water and the pressure will drop until you top up with these additional pumps.  

Nope. You only need to pump it 7 to 9 times initially to build pressure (with a few top-up pumps when needed). In saying that, the number of top-up-pumps required will vary depending on the showerhead mode you’ve chosen. Learn more about the different showerhead modes here.

Sure can! Just flick the switch to facilitate a continuous stream of water - no nozzle hold necessary.

Taking the weight of the Beach Showers themselves into account and with the understanding that 1L / 0.2G equals 1kg / 2.2lb, a 5L / 1.3G Beach Shower will weigh 6.5kg / 14.3lb while an 8L / 2.1G Beach Shower will weigh just over 10kg / 22.04lb.

We recommend storing upright to avoid any unnecessary bumps or knocks to the hose connector or pressure release value, which may then lead to escape of water.

Our Beach Showers are designed so that they don’t require regular cleaning.

We do however recommend the occasional cleaning with anti-bacterial tablets such as Milton or the good old white vinegar and water combo. In fact, the latter is great for cleaning the inner parts of the hose and cap.

Simply fill the bladder with ¼ white vinegar and pump to run the solution through the showerhead - switching modes to ensure you rinse every showerhead type. Once finished, fill it with clean water (cold) and run through all the showerhead modes once again.

If you've already given your Beach Shower a good rinse the next step is to add a few drops of vanilla into the equation.

Add the drops to an empty tank then fill with about 1L / 0.2G of water. Give it a good swish around, empty the tank and then leave it open to air and dry out.

First of all, sorry that you missed out on your Beach Shower. We try to restock our products as soon as they’re sold out. The best way to get your hands on a sold-out Beach Shower is to *pre-order it. We’ll then get it to you as soon as it's back in stock.

*Please make sure you check the estimated delivery time when pressing the ‘Pre-order’ button. Please also read our pre-order T&C here for more info.


Discount codes cannot be used in conjunction with another discount code or promotion.

Yes, we run sales and promotions throughout the year. If you want to save money or get access to the latest promo news, please sign up for our mailing list or follow us on Instagram @beachsoulofficial 


We accept ShopPay, Visa, Mastercard, PayPal, American Express, Discover, Diners Club, Apple Pay, Google Pay, Meta Pay.

Yes, provided we haven’t begun the fulfilment process. Keep in mind though that due to the high volume of orders and our next-day shipping commitment, we can’t guarantee this. The best advice we can give if you want to change your order is to contact us directly via hello@beachsoul.co

You can’t cancel an order once it’s been placed and started the fulfilment process. However, you can return the package once it’s been delivered. Please visit out Returns Policy page for more info.

Yes, to begin the return process, please submit your request for a return or exchange directly via our website.

Any items returned to us that don’t meet the requirements outlined in our Returns Policy will not be refunded. Keep in mind that you are responsible for any postage costs.

You can return your item through our online returns portal via our website!

Initiating a Return:  

To begin the return process, please submit your request for a return or exchange directly via our website

Packaging for a Return:  

To ensure the item's condition is maintained and to facilitate the restocking process, it's important to use the original shipping box for returns.

Please refrain from returning the item in only the gift box it came in, as this does not provide sufficient protection during transit.

Remember, the responsibility for covering the cost of return shipping falls to you, the customer, and we're unable to provide additional shipping boxes for returns. Keeping the original shipping box is strongly advised for this reason. 

Timeframe for a Return 

We aim to process all returns or exchange requests within 10 business days of the physical product's arrival at our warehouse.

For more information about returns, please read our Returns Policy page here

The easiest way to return your Beach Shower is this:

Step 1: Return your Beach Shower unused and request a refund

Step 2: Purchase a new Beach Shower in your desired size

Note that all items returned must be unused and in brand-new condition to be eligible for a refund. Shipping costs are also your responsibility.

Find out more on how to complete a return HERE

Firstly, HUGE apologies from us - we’re sorry things got mixed up. If you receive the wrong item, please submit a ticket via this link HERE

In most cases, problems with your Beach Shower not working properly can be solved by our instructional video or by following some troubleshooting steps HERE

If after completing the troubleshooting steps, your Beach Shower is still not working correctly, submit a Warranty Ticket via this link HERE

That little bag of goodies are spare parts that can be used to pro-long the life of your Beach Shower and are given as an 'Emergency Warranty Repair Kit' when you receive your Beach Shower. No need to add them now, you can tap into them at a later date should you need to.

Have a look at the bottom of the Warranty page to see exactly what they are for and where they go.

Like everyone else we enjoy taking the weekends off, so we may not reply to you over the weekend. Don’t worry though! We promise to get back to you as soon as we can during the business week.


You can track your order by clicking the tracking link provided in the shipping confirmation email. If you haven't received an email yet, don’t fret! All orders usually take around 24 to 48 hours to be dispatched.

It’s crucial to double-check your shipping address when placing an order, as we’re unable to reroute shipments once an order is placed.

If the tracking link indicates that the package has been delivered but you haven't received it, please double-check with your family members/neighbours/friends first.

If the order is still missing, please contact the postal carrier your item/s have been shipped with (locate your countries local postal carrier in the shipping policy.) If they can’t find your order, you can then contact us and we’ll work with the postal carrier to locate it.

Orders are shipped with the best carrier for their destination, this may include but is not limited to, Australia Post, DHL, FedEx, UPS and USPS.

Your postal shipping provider will be outlined in your shipping confirmation email alongside your tracking number.

The shipping cost will also be calculated for you at checkout, this is worked out on your location and the weight/size of your item/s.

Taxes and Duties - Where possible taxes and duties are pre-paid on your order and collected at checkout for a smoother and quicker shipping experience. The total tax amount will be displayed during checkout.

However, in some instances, deliveries to countries outside of the United State will incur taxes and duties to be paid locally.

To most places! Simply type in your address at checkout and the shipping cost will be automatically calculated for you.

If you happen to find your address isn't recognized during the checkout process, we may only ship to you from our Australian warehouse to keep delivery costs down. Please visit www.beachsoul.com.au to place your order.

Please be aware that international orders may be subject to local customs and import fees upon delivery. These fees are to be paid by you to the courier and not by Beach Soul®. If you choose to refuse the customs fee, your parcel may be abandoned and we will not be held responsible for any loss of funds as a result.

If you're unsure whether you're location is subject to customs and import fees, we recommend contacting your local customs office for more information before placing your order.

See our shipping policy for more info.

Where possible taxes and duties are pre-paid on your order and collected at checkout for a smoother and quicker shipping experience. The total tax amount will be displayed during checkout. 

However, in some instances, deliveries to countries outside of the United States will incur taxes and duties to be paid locally.  

Unfortunately, this is out of our control, and you will be required tosettle these yourself. Please check these out with your local government to avoid any nasty surprises.

See our shipping policy for more details.

We endeavor to post your order the following business day after it’s been placed, and payment processed.

During peak holidays, it might take up to 2-3 business days for processing.

Deliveries within the continental United States

  • Standard: Estimated delivery time: 3-7 business days
  • Priority: Estimated delivery time: 2-5 business days
  • Express: Estimated delivery time: 2-3 business days

Deliveries internationally (including Canada)

  • Standard: Estimated delivery time: 7 - 30 business days
  • Express: Estimated delivery time: 1 - 6 business days

During peak shipping times (Thanksgiving through Christmas), we recommend adding an additional two business days to your average transit times.

Once your order is ready to ship, we'll send you an email with a tracking number to keep you updated every step of the way.

When your order is dispatched and in the hands of the shipping carrier, we cannot control delivery delays. We appreciate your patience and understanding.


Our Beach Showers are covered under a 12 month Manufacturer's Warranty. If there’s a manufacturing defect with your Beach Shower, please submit a Warranty Ticket that is to include proof of purchase and photos/videos showing the issue. We'll then start a warranty claim as soon as possible.

Please submit a Warranty Ticket and include proof of purchase and photos/videos showing the issue. We can then begin the warranty claim process.

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