• We process orders Monday-Friday (excluding holidays)
• In stock items typically ship the next business day
• We don’t deliver orders on Sundays or holidays
• Orders are unable to be collected from our warehouse
• You will receive an email with the tracking number once the label has been created for your order
• Please ensure your shipping address is correct as we are unable to redirect orders once they are on their way to you

Shipping Method

At checkout you may choose between the following options for your delivery;

1. Can be left at the front door if nobody home or;
2. A signature is required on delivery

By selecting #1 'left at the front door', you'll be responsible for protecting your order from weather damage, theft or getting lost once your parcel(s) have been delivered.

By selecting #2 ‘a signature is required’, someone must be home to accept the parcel(s). If no one is available to accept, your order will be sent to the nearest depot for collection and redelivery fees will apply if not collected

Delays & RTS

• We have no control over delays once an order has been processed by the shipping carrier
• If your order was returned to us because of a wrong address entered by you or it was not collected, you will be liable for the cost of the re-delivery fees
• We do not issue refunds if an order is delivered late / is sent back because it was incorrectly addressed by you / was not collected after an attempted delivery / any local taxes or duties were refused to be paid and the order returned to Australia / the order was refused