We want you to love your Beach Soul gear just as much as we do — but if it’s not quite right, you can return it for a refund within 30 days of purchase, as long as it’s unused, in its original packaging, in re-sellable condition, and meets the eligibility criteria outlined below.

Change of Mind Returns

You can return your item(s) within 30 days of purchase for a refund — minus a $25 return shipping fee.

To get a refund, your item must meet all these conditions:

• It must be brand new, unused, and in re-sellable condition — exactly how you received it, with the original packaging unopened
  
• Any initial shipping charges, duties, or taxes you paid won't be refunded
  
• The $25 return shipping fee will be taken out of your refund
  
• You're responsible for getting the item back to us (we’ll give you the return label once approved)
  

For health, hygiene and safety reasons, we can’t accept returns on used portable showers, and any product that doesn’t meet the return conditions above — no refund will be issued.

We do not accept returns on any Beach Soul items purchased outside of www.beachsoul.co - please contact the authorized dealer directly.

How to Submit a Change of Mind Return

1. Start your return using our Returns Portal — just follow the steps
   
2. Pack it up in the original shipping box (not just the gift box) to keep it safe on the way back
   
3. Send it back using the return label we give you — the $25 return shipping fee will come out of your refund
   
4. Once it arrives at our warehouse, we’ll process your refund within 10 days

Got the Wrong Item?

Oops! If we sent you the wrong item, contact us within 7 days of delivery.

✔ Keep the packaging
✔ Snap a photo
✔ Email us with your order number

Once confirmed, we’ll cover the return shipping and send out the correct item ASAP.

Damaged on Arrival?

If your order arrives damaged, let us know within 48 hours.

✔ Keep the packaging
✔ Take clear photos of the damage
✔ Email us with your order number

We’ll sort it out quickly with you.

Beach Soul Warranty

Every Beach Soul Shower is backed by a 2-year warranty from the date of purchase. It covers any manufacturing faults or performance issues under normal use.

How to Make a Claim

1. Try troubleshooting first — check out our Troubleshooting Guide for common fixes.
   
2. Still having issues? Submit a claim here.
   

Make sure you have your proof of purchase handy — like a receipt or order confirmation.

What’s Covered

✅ Faults from manufacturing or materials
❌ Not covered: damage from accidents, misuse, or normal wear and tear

What Happens Next

If your claim is approved, we’ll assess the best solution — whether that’s a repair, replacement, or refund — based on the issue and product condition. We’ll always aim to keep it fair, simple, and get you back to adventuring ASAP.

Feedback Helps Us Improve

We’re always looking to do better — and your feedback helps us get there. Tell us what worked (or didn’t) so we can keep improving your Beach Soul experience.

Need a Hand?

Have a question or need help with a return? Head to our Contact Us page — our team’s here to help every step of the way.

Fair & Transparent

Our Returns and Warranty Policy follows consumer protection laws in the US and Australia — so you can shop with confidence, knowing it’s all fair and square.