We accept change of mind returns within 30 days of purchase — but only if your item is brand new, unused, and in its original packaging (including gift box and shipping box).

🔸 A $25 return shipping fee will be deducted from your refund — continental USA & Australia only. Other locations pay return shipping.
🔸 Original shipping costs, duties, and taxes are non-refundable
🔸 You’re responsible for sending it back — we’ll email you return instructions once approved
🔸 Used items won’t be refunded — if water is found inside the tank, it will be returned to you at your expense
🔸 We can only accept returns from purchases made on www.beachsoul.co / beachsoul.com.au

If your return doesn’t meet these conditions, please don’t submit this form to avoid disappointment.