SHIPPING & DELIVERY.

We ship Worldwide from our warehouse in Australia

General shipping info

  • We process orders Monday-Friday (excluding holidays)
  • In stock items typically ship the next business day - delays may occur during peak times due to a high volume of orders
  • We don’t deliver orders on Sundays or holidays
  • Orders are unable to be collected from our warehouse
  • You will receive an email with the tracking number once the label has been created for your order
  • Please ensure your shipping address is correct as we are unable to redirect orders once they are on their way to you

Shipping Method

At checkout you may choose between the following options for your delivery;

  1. Can be left at the front door if nobody home or;
  2. A signature is required on delivery

By selecting #1 'left at the front door', you'll be responsible for protecting your order from weather damage, theft or getting lost once your parcel(s) have been delivered.

By selecting #2 ‘a signature is required’, someone must be home to accept the parcel(s). If no one is available to accept, your order will be sent to the nearest depot for collection and redelivery fees will apply if not collected

Delays & RTS

  • We have no control over delays once an order has been processed by the shipping carrier
  • If your order was returned to us because of a wrong address entered by you or it was not collected, you will be liable for the cost of the re-delivery fees
  • We do not issue refunds if an order is delivered late / is sent back because it was incorrectly addressed by you / was not collected after an attempted delivery / any local taxes or duties were refused to be paid and the order returned to Australia / the order was refused

Australia

We offer free standard shipping from our Melbourne warehouse plus an express shipping option at checkout...

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United States

We offer free international shipping from our Australian warehouse and it's good news for our customers in the USA - goods imported for personal use that are under $800 USD (total order value) are free from import tax...

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United Kingdom

We offer free international shipping from our Melbourne warehouse. You may be subject to import taxes and/or customs duties. Please check your government's policy for the most up-to-date information....

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Europe

Shipping costs to the EU are calculated at check out. Any taxes and duties on your order are pre-paid at this stage to ensure a smoother and quicker shipping experience...

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Japan

Shipping costs to Japan are calculated at check out. You may be subject to import taxes and/or customs duties. Please check your government's policy for the most up-to-date information....

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New Zealand

We offer free international shipping from our Melbourne warehouse. Good news for our Kiwi customers - goods imported into NZ under $1000 NZD (total order value) are free from import tax...

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Canada

We offer free international shipping for our Canadian customers. Please note that we ship from our warehouse in Australia and you will almost certainly incur import taxes and/or customs duties...

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Rest of the World

Shipping costs to all other countries will be calculated at check out. You may be subject to import taxes and/or customs duties. Please check these out with your local government to avoid any nasty surprises...

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